Refund & Return Policy

1. Hygiene & Safety Policy

Due to hygiene and intimatewear safety standards, lingerie items including panties, underwear, and selected intimate products are strictly non-returnable and non-exchangeable unless defective or incorrect.

2. Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of receiving your parcel.

Please provide:

• Order number
• Clear photos of the item
• Description of the issue

3. Exchange Eligibility

Eligible exchange items must:

• Be unworn and unwashed
• Have original tags attached
• Be returned in original packaging
• Show no signs of usage, perfume, or stains

4. Refund Process

Approved refunds will be processed to the original payment method within 7–14 business days.

Shipping fees are non-refundable unless the error was caused by Cavellier Lingerie.

5. Sale & Promotional Items

Items purchased during sales, promotions, clearance events, or discount campaigns are strictly non-refundable and non-exchangeable.

6. Contact for Returns

For return or refund enquiries, please contact:

Email: cavellierlingerie@gmail.com
WhatsApp: 011-56957176